Privacy Policy
Innerkind Nutrition ("Innerkind," "we," "us," or "our") operates innerkindnutrition.com and the related store, products, content, features, and services (the "Services"). Our store is powered by Shopify. This Privacy Policy explains how we collect, use, and disclose personal information when you visit or use the Services, join our email list, create an account, place an order, or contact us.
Information we collect
Depending on how you use the Services, we may collect:
- Contact information, such as your name, email address, phone number, billing address, and shipping address.
- Order and transaction information, such as products viewed or purchased, cart activity, returns, payment confirmation, and shipping details.
- Account information, such as login details, preferences, and settings.
- Communications you send to us, including customer-service requests.
- Device and usage information, such as IP address, browser, device identifiers, pages viewed, and interactions with the Services.
- Marketing preferences, including whether you agreed to receive promotional email.
Payment information is processed by Shopify and applicable payment providers. We do not directly store complete payment-card details.
How we collect information
We collect information directly from you, automatically through cookies and similar technologies, from Shopify and service providers that support our business, and from advertising or marketing partners where permitted by law.
How we use information
We may use personal information to:
- Operate, maintain, personalize, and improve the Services.
- Process payments, fulfill orders, arrange shipping, and handle returns.
- Create and manage customer accounts.
- Provide customer support and respond to messages.
- Protect the Services, prevent fraud, and enforce our terms.
- Comply with legal obligations and valid legal requests.
- Send marketing when you have consented or when otherwise permitted by law.
- Measure campaigns and show relevant advertising, subject to your privacy choices and applicable law.
Email marketing, cookies, and advertising
If you join our email list, we collect your email address and consent status so we can send Rise launch news, product updates, and other Innerkind marketing. You may unsubscribe at any time using the link in an email or by contacting us. We may still send non-marketing messages about an order or customer-service request.
We use cookies and similar technologies to operate the store, remember preferences, understand how visitors use the Services, and measure advertising. When enabled, advertising partners such as Meta may receive device, usage, and interaction information to measure campaigns or show relevant advertising, subject to your consent choices and applicable law. You can manage available choices through our cookie or privacy controls and your browser settings.
How we disclose information
We may disclose personal information to Shopify; payment, fulfillment, shipping, technology, analytics, customer-support, and marketing providers; professional advisers; government authorities where required by law; and parties involved in a business transaction. We may also disclose information when you direct us or give consent.
Shopify processes information about your use of the store. Learn more in the [Shopify Consumer Privacy Policy](https://www.shopify.com/legal/privacy/app-users) and the [Shopify Privacy Portal](https://privacy.shopify.com/en).
Retention and security
We retain personal information for as long as reasonably necessary to provide the Services, meet legal and accounting obligations, resolve disputes, and enforce agreements. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.
Your rights and choices
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of personal information, or to opt out of certain targeted advertising, sale, or sharing. You may also withdraw consent where processing relies on consent. We may need to verify your identity before completing a request. We will not discriminate against you for exercising applicable privacy rights.
To make a privacy request, email hello@innerkindnutrition.com. You may also use privacy controls made available through Shopify. Promotional emails include an unsubscribe link.
Children's information
The Services are not directed to children, and we do not knowingly collect personal information from children under the age required by applicable law.
Changes and contact
We may update this Privacy Policy by posting a revised version and changing the “Last updated” date. Questions or privacy requests can be sent to hello@innerkindnutrition.com or Innerkind Nutrition, 2050 N Federal Hwy, Delray Beach, FL 33483, United States.